Employee Spotlight: Alexis Huynh
Describe your main responsibilities and what a typical workday looks like for you.
As Salesforce Coordinator & Support, I have overall responsibility for Salesforce from an administrative, training support and oversight perspective. I provide feedback, training and support for the Account/Contract Owners, Opportunity Owners, Business Unit Leads and Executives to ensure expectations of the system are being met. Salesforce is BHI’s single Customer Relationship Management (CRM) platform, streamlining accounts, contracts and opportunities. The current instance was designed and developed to map BHI’s sales process and represent it in the one “system of record,” focused on achieving alignment across the Company. There are currently 60 Salesforce users within BHI.
Why did you join BHI?
I joined BHI for growth opportunities and to further obtain experience in the Salesforce platform.
What do you like most about working with BHI?
My manager has been an amazing mentor and is excellent at keeping communications open and current.
Tell us about a major accomplishment working as a part of the BHI team.
Transition into the Salesforce Coordinator role itself has been an accomplishment and gone smoothly due to my prior experience. I have recently assisted with setting up all company dashboards as well as supporting the implementation of a new customer engagement process. I’m looking forward to enhancing the Salesforce experience here!
What is something that makes you proud to work for BHI?
It’s a rapidly growing and progressive company.
What guidance would you give a new team member when they start working for BHI?
Don’t be afraid to reach out and ask questions. Everyone has been very cordial and receptive.